Web Privacy Policies

Disclaimer. Verve assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this website. You should not assume that the Materials on this website are continuously updated or otherwise contain current information. Verve is not responsible for supplying content or materials from the website that has expired or has been removed. THE MATERIALS PROVIDED AT THIS WEBSITE ARE PROVIDED "AS IS" AND ANY WARRANTY (EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.

Verve Group Inc. understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, credit card information (“Personal Information”). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or other channels as they evolve, or by providing your Customer Information to us or our third-party service providers over the telephone, by email or other communication method (“Distribution Channels”), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

If you are looking for privacy policies for general software such as apps and games, please visit: App and Game Privacy Policies.
If you are looking for privacy policies for kid's apps and games, please visit: Kid's App Privacy Policies.

Who Controls Customer Information?
Customer Information collected by us is controlled by Verve Group Inc. with its registered office at 335 Queen Street South, Mississauga, Ontario L5M 1M3, Canada.

Protecting Personal Information
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- Paper information is either under supervision or secured in a locked or restricted area.
- Electronic information is transmitted either through a direct line.
- Electronic hardware is either under supervision or secured in a locked or restricted area at all times.
In addition, passwords are used on all computer staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
External consultants and agencies with access to personal information must enter into privacy agreements with us or acknowledge that they abide by PIPEDA.

Verve Group Inc. may collect Personal Information about you:
- when you purchase products and/or services
- when you apply to become a member
- when you participate in competitions, questionnaires and surveys
- when you contact us or our personnel via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies
- when you provide certain content to Verve Group Inc., for example, testimonials and customer reviews from third party sources, for example, credit checking agencies.

By using our GPT models, users consent to our data collection and usage policy as outlined in this document.

Examples of Personal Information we collect in each case:
Purchaser Information
You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address, and delivery details when you place an order through our website or other Distribution Channels.
Government Document Information
You provide us with your name, passport number, passport issue and expiry dates, visa issue and expiry dates, in order to ensure that the correct information is given to the tour companies or the airlines, cruise companies.
Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address, and other information we might request.

Contacting us
When you contact us by email, phone, fax or post, for example dealing with our customer service personnel, you provide us with your Personal Information, for example, name, email address, etc.

Implicit data capture
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the Verve Group Inc. website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, JavaScript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version, and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products, and on-site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone, you should contact your wireless provider to find out if they collect Personal Information about you.

How do we use your Customer Information?
Verve Group Inc. will use your Customer Information for a number of different purposes including:
- For fulfilling orders
- For responding to your queries
- For improving your experience and providing you with information about products and services, special offers, and promotions.

Internal administration and fraud prevention
We may also use your Customer Information for internal administration, analysis, and quality assurance purposes, including fraud prevention. We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third-party credit reference agencies, payment processors, or other third parties for the specific purpose of verifying that information...

Compliance with laws and regulations
We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders, or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements, and (iii) to protect the property and other rights of Verve Group Inc., its group companies, customers, and others (for example, in any way relating to protection against fraudulent activities in respect of Verve Group Inc.).

Cookies
Each website owned and operated by Verve Group Inc. uses cookies (small text files containing a unique identification number). There are three types of cookies:
Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation. Session cookies are required for the website to function but are not used in any way to identify you personally.

Last updated: November 12, 2023
Verve Group Inc. may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.